Return Policy
Food Equipment Warehouse accepts returns within 30 days of delivery on most items, provided the equipment is in original condition and packaging.
30-Day Return Window
You may return most items within 30 days of delivery for a full refund of the product price. Return shipping costs are the responsibility of the buyer for non-defective returns.
Return Conditions
- Item must be in original, unused condition
- Original packaging must be intact
- All accessories, manuals, and included items must be returned
- Item must not show signs of installation or commercial use
How to Initiate a Return
To start a return, contact us at support@foodequipmentwarehouse.com or +1 (410) 738-7119 with your order number and the reason for return. We will provide return instructions and a return authorization number.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
Damaged or Defective Products
If your product arrives damaged or defective, contact us within 48 hours of delivery. We will arrange for a replacement, repair, or full refund at no cost to you. Do not return damaged items without first contacting us.
Non-Returnable Items
- Items that have been installed or used in a commercial setting
- Items missing original packaging or accessories
- Custom or special-order items
Warranty Claims
All equipment includes a manufacturer warranty against defects in materials and workmanship. For warranty claims, contact us at support@foodequipmentwarehouse.com or +1 (410) 738-7119 with your order number and a description of the issue.