Frequently Asked Questions
Find answers to common questions about our commercial kitchen equipment, shipping, returns, and ordering process. Can't find what you're looking for? Contact us at +1 (410) 738-7119 or support@foodequipmentwarehouse.com.
We sell a full range of commercial kitchen equipment including food preparation machines (slicers, mixers, food processors), cooking equipment (ranges, griddles, fryers, combi ovens, strip heaters), refrigeration (walk-in coolers, reach-in refrigerators, under-counter units, ice machines, display freezers), warewashing equipment (dishwashers, glasswashers, pot washers), and food waste/steam equipment (disposers, steam tables). All equipment is built with 304-grade stainless steel and is NSF certified.
Yes, we ship to all addresses within the United States. We do not currently ship to international destinations, PO boxes, or APO/FPO addresses. Free shipping applies to every order with no minimum purchase required.
Orders are processed within 1-2 business days. Standard freight delivery typically arrives within 3-7 business days after processing, depending on your location within the United States. You will receive a tracking number via email once your order ships.
We accept returns within 30 days of delivery on most items, provided the equipment is in original condition and packaging. Return shipping costs are the responsibility of the buyer for non-defective returns. If your product arrives damaged or defective, contact us within 48 hours of delivery for a free replacement or full refund. See our Return Policy page for full details.
Yes, all equipment includes a manufacturer warranty against defects in materials and workmanship. Warranty terms vary by product and manufacturer. Contact us at support@foodequipmentwarehouse.com or +1 (410) 738-7119 with your order number for warranty claims.
Once your order ships, you will receive an email with a tracking number. You can track your shipment through the freight carrier's website. If you have not received a tracking email within 3 business days of placing your order, contact us at support@foodequipmentwarehouse.com or +1 (410) 738-7119.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
Absolutely. Our team can help you select the right equipment for your kitchen based on your menu volume, space constraints, and budget. Call us at +1 (410) 738-7119 or email support@foodequipmentwarehouse.com for personalized recommendations. You can also browse our Blog for buying guides on refrigerators, cooking equipment, and food prep machines.
You can reach us by phone at +1 (410) 738-7119, by email at support@foodequipmentwarehouse.com, or through our Contact page. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. We typically respond to emails within one business day.
No. We offer tax-free shopping on every order. The price you see at checkout is the total price you pay. There are no hidden fees, no sales tax, and no additional charges.
Yes, every order ships FREE to any address in the United States. There is no minimum purchase requirement. Free shipping applies to all products, including large freight items like walk-in coolers and commercial ranges.
If your order arrives damaged, contact us within 48 hours of delivery at support@foodequipmentwarehouse.com or +1 (410) 738-7119. Take photos of the damage and retain all packaging materials. We will arrange a replacement or repair at no cost to you. Do not return damaged items without first contacting us.