Shipping Policy | Food Equipment Warehouse

Items will ship via third-party couriers such as UPS, Purolator, etc. to your door. Most of shipping cost will be calculated at the checkout. For larger items that require freight service may not show shipping cost at the checkout. In this case, we will contact you via email and/or phone to provide further information. If you are not satisfied with a provided shipping/freight quote, you may cancel the order without any penalties, as long as the order is not fulfilled or dispatched.  

We ship USA and Canada. Please be advised that shipment crossing the border may result in additional taxes, duties, brokerage fees and other fees than the calculated shipping cost at checkout.  


Damaged, Missing or Lost Items 

Once you receive shipment, please inspect it for any damage, lost or missing items and note it on the delivery receipt before signing. Do not throw away your copy of the delivery receipt and any packing materials. Please make sure to take pictures before opening the package, damaged items and packaging. You must report it to us within 1 business day.  

In the case of damage in transit, we must go to the carrier company to reimbursement. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If you did not note damage in any way on the delivery receipt, we cannot guarantee any compensation for damages. Signing the delivery receipt without noting any damage is considered as received shipment in acceptable condition. 

Food Equipment Warehouse is not responsible for any loss or damages incurred due to delivery/shipping via carriers. 


Delivery Time 

Food Equipment Warehouse will try our best to ship your order as soon as possible. Most orders will be processed and ready to ship within 3 business days from our warehouse. However, delivery times may vary from carriers and freight companies. Delivery dates at checkout are estimates but not guaranteed. Food Equipment Warehouse will not be responsible for any lose of business/products, loss of opportunity in any circumstance due to delayed shipment. Similarly, we will not be responsible for losses incurred due to delivery of faulty item(s).